Support, backup and account
The firewall works signed out. Google sign-in is for features whose private records need an owner: cloud backup, in-app support replies and Cage Pack publishing. Importing and reporting a Cage Pack do not need an account.
How do I sign in?
Open Settings ▸ Account and choose Continue with Google. Google supplies the name and email address for authentication; Supabase stores the account identifier, contact row and versioned configuration.
If account features are unavailable in the build, caging still works. Use the public contact page for account help.
How does backup work?
When Sync this device is enabled, NetCage can store a versioned copy of the phone's rules, profiles, schedules, preferences, hidden apps, pinned apps, device details and custom-icon references. The phone remains the working source of truth.
If this phone and the stored account configuration differ, NetCage asks which one to keep: Use account setup or Use this phone. It replaces the other only after that choice. A sync failure leaves the current setup on this phone unchanged.
Live day passes and the global pause are not backed up. They are deadlines tied to this phone's clock.
How are custom icons restored?
A custom icon stays on this phone while you are signed out. If you sign in, the selected image can be stored with the backup. Restoration requests only this account's icon rows, then matches their package names against eligible apps on the phone; it does not send the phone's installed-app inventory in that request.
Removing an uploaded icon is fail-closed. If storage cannot confirm deletion, NetCage keeps the local icon and cloud reference so you can retry.
How do I contact in-app support?
Open Settings ▸ Account ▸ Get help, sign in, choose Report an issue or Request a feature, and send the message. Google sign-in gives the request an owner and gives any reply a private place to return. The reply appears on the same screen.
The request stores its message and category, app version, Android version and phone model. Bounded details from the last sync failure can be included in the developer notification. NetCage never attaches caged app names.
Is a phone number required?
No. You may type one or choose Use mine to open Google's Phone Number Hint sheet. NetCage stores a number only after you choose it and holds no phone-reading permission.
How do I delete the account?
Choose Settings ▸ Account ▸ Delete account, or use the public account-deletion page.
The server first asks storage to delete every referenced custom icon. Only a 2xx response or a 404 confirming an object is already absent allows deletion to continue. Any other response preserves the identity, icon references and other account rows so you can retry.
A completed deletion removes the identity, backup, contact and support rows, stored-icon references, publisher record and published Cage Packs. Cages stored on this phone do not change. Separate contact and support mailbox copies may remain until the developer deletes them manually.
What can I do while signed out?
The firewall, local profiles, schedules, day passes, widgets, export, import, Cage Pack import and Cage Pack reporting continue to work. Backup, private support replies and Cage Pack publishing require sign-in.